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CLINICAL LIAISON in Paducah, KY at ContinueCARE Hospital at Baptist Health Paducah

Date Posted: 2/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Paducah, KY
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/21/2018

Job Description

SUMMARY OF ESSENTIAL JOB FUNCTIONS

  • Demonstrates and understands the importance of and respect for the rights, dignity and individuality of each patient in all interactions.
  • Completes assessment of patients being referred to hospital to determine  patients clinical needs and appropriateness of admission.
  • Able to review and present admission analysis, referral analysis, needs of referral contacts, and how to meet these needs.
  • Communicates regularly with managed care on-site reviewers at area hospitals to facilitate referrals.
  • Selects most effective strategy (face-to-face, group presentation, direct mail, tours, workshops, etc.) for each contact. Exchanges ideas, information and messages readily and effectively, both in oral and written form, as required by the job.  Provides patient updates to physicians, payers, and other referral sources.
  • Work with Clinical departments to coordinate admissions and discharges.
  • Observes confidential nature of patient and/or organizational business.
  • Completes face-to-face in-services to physicians, case managers and other professionals.
  • Identifies potential problem issues or customer satisfaction issues; intervenes appropriately and reports to Director of Community Relations. Develops action plan to track process, conclusion, and follow-up.
  • Understands work objectives, establishes priorities, anticipates and handles problems and carries out work activities in an orderly manner to meet defined standards.
  • Developing, organizing and educational activities in the medical community and presenting the information.
  • Demonstrates accuracy, thoroughness, neatness, clarity and adherence to high standards of workmanship.
  • Responsive to varying needs and new ideas. Follows through on instructions/assignments and provides assistance to others.
  • Displays a positive/effective working relationship with co-workers, other department and medical staff. Demonstrate respect, friendliness and helpfulness in dealing with the public in person and/or over the telephone.
  • Considers relevant facts, weights alternatives and makes decisions logically in order to perform the job assignment effectively.
  • Able to identify and work within departmental budgets, submits expense reports on time, and ensures that budgetary goals are attained.
  • Attends local conferences and trade shows at which company representatives may exhibit or attend to achieve the maximum return on investment. Assists in coordinating the periodic direct mail campaigns to targeted managed care customers, with the assistance of management.  Participates in referral services weekly team meetings.
  • Develops individual marketing plan and competitive analysis on time; able to identify opportunities to meet census budget; able to problem solve and implement measures to realize yearly census matrix; uses established reporting mechanisms and provides data and statistics as required. Completes physician profiles and territory/time management reports on time.
  • Procedures work on a timely basis and with good quality. Effectively uses own time and time of others.  Shows initiative.  Contributes, develops and/or carries out new ideas or methods.  Establishes schedule based on importance of physician / potential referral source.
  • Productivity: Identify potential growth, and current volume and importance to the hospital’s plan.
  • Meetings/In-services: Attends departmental and/or staff meetings.

 STANDARD JOB DUITIES

  • Adheres to all components of the Hospital Compliance Plan in performing job duties and reports any violations or suspected violations of the Plan to the Compliance Officer.
  • Demonstrates professional conduct and complies with hospital and departmental policies and procedures.
  • Adheres to hospital attendance policy as outlined in the Employee Handbook.
  • Complies with measures for preventing exposure to blood borne pathogens.
  • Participates in the Hazardous Material Program; hazards include exposure to blood and body fluids, possible communicable diseases, sharp objects and instruments, assorted chemicals and gasses as listed in the Hazardous Materials Program Manual.
  • Complies with established Safety and Patient Safety Program practices.
  • Performs other incidental and related duties, as required and/or assigned.
  • Develops an understanding of responsibilities for recognizing patient abuse and follows policy for making appropriate referrals/interventions.
  • Develops an understanding of responsibilities for participation in Performance Improvement activities and participates in such activities.
  • Limits access to protected health information (PHI) to the information reasonably necessary to do the job, and shares such information only on a need-to-know basis for work purposes.

(Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization.  Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.)

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