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Manager of Employee Relations and Engagement in Plano, TX at Community Hospital Corporation

Date Posted: 6/7/2018

Job Snapshot

Job Description

Manager of Employee Relations and Engagement

Principal Accountability

Following the direction of the Senior Vice President of Human Resources, the Manager of Employee Relations and Engagement is responsible for developing and implementing human resources programs and policies that support the organization's overall strategic direction and operational goals for employee engagement, employee recognition, employee relations, and education at the corporate office, and also in support of the CHC hospitals. 
S/he will serve as an HR subject matter resource to HR leaders at CHC hospitals and clients and provide education and training as needed.
Major Responsibilities 
  • Supports the SVP of Human Resources in the employee relations function for all corporate employees.
  • Provides counsel and advice and some hands on assistance to CHC hospital executives and human resource leaders in employee relations and recognition, as well as CHC clients.
  • Take primary responsibility for the development and maintenance of human resource policies and procedures and employee handbook for corporate office, and in assisting the CHC hospitals in development of appropriate policies. Coordinates with the VP of Internal Audit to gain approval and publishing of policies.
  • Provides hands-on support for HR related operational needs required by new facilities including employee relations and recognition programs, and preparing/updating employee handbooks.
  • Directs, manages, and coordinates the employee recognition activities and programs of the corporate office as well as the corporate wide activities
  • Develops and manages the orientation process and education process for all new employees for the corporate office.
  • Manages the annual and on-going education process for the corporate office and works to enhance the utilization of common education tools among all CHC hospitals.
  • Provide coaching and conflict resolution to managers and employees, and work with other members of HR to make recommendations for improvements.
  • Performs exit interviews and prepares termination letters as needed.
  • Develops performance management tools and assists with implementation of performance management system that includes performance improvement plans and employee development programs.
  • Assists managers with the selection and contracting of external training programs and consultants.
  • Ensures completeness and accuracy of corporate office employee training records.
  • Recommends employee relations practices necessary to establish a positive culture and promote a high level of employee morale and satisfaction.
  • Support the HR department in implementing programs to improve the employee experience.
  • Responds to employee relations issues such as complaints, harassment allegations, , and violation of company policies.
  • Responds to and represents organization for any unemployment claims Manages, coordinates, and provides leadership development training and education for the corporate office as well hospitals as needed.
  • Manages the annual employee satisfaction and engagement survey process for the corporate office and coordinates for all CHC hospitals. Facilitates the interpretation of results, communication planning and associated action planning.
  • Manages the employee suggestion program.
  • Chairs and manages the CHEER Committee.
  • Assists the SVP of HR in operational assessments of CHC clients by reviewing employee handbooks and policies and procedures.
  • In coordination with the SVP of HR, manages all human resources related communication, and looks for new vehicles to enhance employee communication.
  • Participate in recruitment efforts.
  • Assists in maintaining a culture that represents the values of the organization. 
General Duties 
  • Keeps current on federal and state employment regulations and labor law.
  • Supports the mission, vision and values of Community Hospital Corporation.
  • Performs miscellaneous related duties as required. 
Skills and Knowledge 
  • Demonstrated knowledge of federal and relevant state labor/employment laws and related regulations, to include multi-state knowledge.
  • Advanced knowledge and application of human resources best practices, concepts and terminology unique to the healthcare industry.
  • Ability to be diplomatic
  • Ability to provide information in a timely manner, allowing others to make accurate decisions.
  • Ability to maintain effectiveness during change, adapt and implement change with a supportive attitude.
  • Ability to be trustworthy
  • Ability to think logically and tactically
  • Possess and demonstrate a core set of ethical values reflective of the organization and department.
  • Evidence of the practice of a high level of confidentiality.
  • Ability to work independently, organize and manage multiple projects simultaneously.
  • Ability to interact effectively with staff, peers, clients, vendors and the general public in a manner that represents CHC positively.
  • Possess strong communication skills: written, oral, interpersonal and listening.
  • Ability to communicate and relate well with others.
    • Communicates openly and in a timely way
    • Shares information appropriately
    • Keeps others well informed
    • Encourages others to share contrary views
    • Responds in a timely manner to messages/requests
  • Ability to influence decision makers
  • Ability to collaborate effectively with individuals at various levels
  • Ability to think logically and tactically
  • Possess strong critical thinking, analytical and decision-making skills
  • Possess a core set of ethical values
  • Possess effective organization skills and attention to detail, and effective follow-through on responsibilities and requests.
  • Ability to provide guidance, direction and oversight while ensuring a customer service oriented focus.
  • Ability to assess and respond to identified needs easily, quickly and accurately; and the ability to identify, investigate and resolve issues.
  • Ability to define realistic, specific goals and objectives and to prioritize and carry out objectives.
  • Ability to identify and effectively resolve difficult operational and administrative problems.
  • Proficiency with Microsoft Office or comparable software applications
  • Ability to travel up to 10% of the time
  • Must have valid driver's license and safe driving record 
  • Seven years experience of generalist human resources experience
  • Minimum three years' experience of dedicated experience in employee relations.
  • Healthcare experience preferred
  • Working in a multi-state environment preferred
  • Demonstrated strong service orientation and a record of success in entrepreneurial service organizations.
  • Certification as a PHR or SPHR preferred


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