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VP of Quality and Clinical Support in Plano, TX at Community Hospital Corporation

Date Posted: 2/9/2018

Job Snapshot

Job Description

Vice President of Quality and Clinical Support

Role Description:

Under the supervision of the SVP Clinical Services and/or SVP Quality and Care Management leader(s), the  Vice President of Quality and Clinical Support:

  • Supports quality, efficient and regulatory compliant clinical services.
  • Assists in providing support to field CNO's, Nursing Directors, Quality and Case Management Leaders in their daily operations, productivity management, and direction of clinical/quality services.
  • Will also provide support to facility CEO's and CFO's as requested. 
  • Provides leadership education, direction and support to facility nursing, quality, and case management leaders.
  • May occasionally serve in short-term interim CHC field based roles as requested by the SVP Clinical Services/SVP Quality and Care Management. These may include CNO, Quality, or Case Management roles.

Education / Requirements:         

  • Bachelor's degree in Nursing
  • Masters in Nursing or related field is highly preferred
  • Must hold current RN license
  • Will require obtaining HACP certification within the first year of employment.


  • Minimum seven years hospital clinical practice experience plus three-five years in a nursing or quality leadership position (would consider equivalent years of multi-department nursing oversight)
  • Three-five years CNO or senior level quality experience preferred
  • Multi-hospital leadership preferred
  • Required familiarity with Quality management, Regulatory Reporting Requirements, Case Management, and Process Improvement Programs
  • Rural or small hospital experience desirable


Skills and Knowledge: 

  • Ability to assist hospitals in enhancing a quality care environment, positive clinical outcomes, and a high level of patient, physician, and employee satisfaction.
  • Ability to read, analyze and interpret clinical, financial and other data.
  • Proficient in providing leadership, guidance, direction and oversight at the hospital level.
  • Provides support and is a resource for quality and performance improvement at CHC facilities.
  • Has experience and skills necessary to support the implementation and advance case management operations.
  • Has knowledge of case management performance and required outcomes, patient throughput/flow, medical necessity, denial management, and the relationship between medical record documentation needs and financial performance. 
  • Communicates well verbally in both formal and informal formats.
  • Ability to effectively present information and respond to questions from CHC corporate staff members, clinical and medical staff, Board members, hospital leaders, and co-workers. 
  • May participate in hospital administrative teams, quality management directors, case management directors, clinical leaders, and fiscal leaders in decision making structures and processes. 
  • Works with people in such a manner as to build cooperation and group commitments to goals and objectives.
  • Identifies and effectively promotes the resolution of difficult operational and clinical care issues.
  • Ability to work independently and manage multiple projects simultaneously.
  • Ability to respectfully work with all levels of CHC corporate staff, administration, management, staff, and medical staff.
  • Ability to communicate and relate well with others.
  • Proficient PC skills, including Word and Excel.
  • Knowledge of regulatory agency standards and the ability to assist hospitals in meeting standards and prepare for surveys and inspections.
  • Awareness of hospital productivity standards and how to apply them within hospitals.
  • Excellent project management, time management and planning skills.
  • Effective organizational skills, attention to detail, and effective follow-through on responsibilities and requests.
  • Ability to identify, investigate and resolve issues.
  • Possess a high degree of political savvy.
  • Ability to travel up to 70% of the time.
  • Current driver's license and good driving record.

Other General and Related Duties

  • Supports and apply CHC's core values of Respect, Integrity, Stewardship and Excellence in the performance of job functions.
  • Supports CHC goals. Complies with CHC policies and procedures as they relate to the performance of job functions. 
  • Is actively committed to quality of patient care, treatment, and services. Measures and reports quality results to hospital and corporate teams. Fosters continuous quality improvement. Participates in corporate-wide and hospital-based performance improvement activities.
  • Is actively committed to providing excellent customer service.
  • Strives to meet or exceed patient expectations/satisfaction in the performance of job functions.
  • Is actively committed to meeting and/or exceeding physician expectations/satisfaction in the performance of job functions.
  • Retains all nursing related hospital accreditations, licensures and designations in good standing. Maintains compliance with all laws and applicable regulatory requirements.  Acts promptly to comply with required changes.   


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